Frequently Asked Questions

Booking Questions

What age is recommended for the escape room challenge?
  • Its recommended that a player be older than 13 years of age.
Can I bring my baby / toddler into the room while we play?
  • Its not recommended to bring little ones into the room. The room is not child-proof and we wouldn’t want your experience to be diminished.  However, if you want to bring your baby / toddler in there with you, it’s fine by us.
How do I book a time to take the escape room challenge?
  • Please go to our online booking page, pick the room you want and simply fill in the form. For same day bookings, you must call us at 705-740-3657
How do I cancel or reschedule my booking?
  • There is a button on your confirmation email that allows you to change or cancel your booking. You can also call or email us.
What forms of payment do we accept?
  • We do accept cash, credit cards or debit cards. We also accept official printed Escape Maze and PTBO Escape Gift Cards in person.
Can we change the number of participants?
  • You can change the amount of players, keeping in mind the amount of people recommended for the room.  The added participants can pay by cash, credit or debit card upon arrival.
Is it just my group and I that are in the room or will there be others at the same time?
  • Once you have booked the room, it will be just your group in the room.
I have a group to book but the room has a limit ?
  • To book groups please send an email to or call 705-740-3657
I wanted to book today but the site doesn’t let me ?
  • Same day bookings are possible, depending on availability. Please call 705-740-3657

Escape Room Questions

Can we bring electronic devices into the room?
  • You can bring your phone into the room but we ask that you step outside the room and proceed to the lobby to receive calls so that the rest of your group can enjoy the game-play without interruptions. Please put your phones away during the game, we are NOT responsible for any damage to a player’s device.
What if I don’t feel well during the game and want to leave?
  • You can leave the room at any time. None of the doors are locked.
How much time do we get to escape the room?
  • Our indoor escape games have a 60 minute time limit.  Our outdoor trail games can be anywhere from 60 minutes to 3 hours to play ( or more ) depending on you and your team.
Can we extend the time in the room to complete the challenge?
  • No. The challenge is to escape within the allotted time.
What time should we arrive?
  • Please arrive at our location 10 minutes before your scheduled time to complete payment.
What if we arrive late?
  • Arriving late means a reduced time for your challenge or possibly missing your challenge altogether depending on the day’s booking schedule. Call if you are going to be late and we will do our best to accommodate you.
What is Escape Maze’s phone number?


Where are you located?